Since you are borrowing your textbooks from Knetbooks it’s important that you keep them in the best condition possible. Once you return your rentals we will rent that same book to another college student looking to save money on textbooks. Read our advice on how to avoid damaging your textbook rentals to ensure that they get back to us in great condition.
Did you rent from Knetbooks and receive a textbook you feel falls into one of the categories below? If you believe your book is damaged, please contact us at firstname.lastname@example.org. We can work with you to notate your account of the existing damage or to send you a replacement copy.
Highlighting is a great way to mark an important piece of text you want to be able to easily find later when you are studying. We do allow some highlighting in our rentals but we ask that you don’t highlight excessively. If you return the rental back to us with over one-third of the text highlighted, we may have to mark the book as damaged. Highlighting can be distracting for future renters and we may not be able to add an overly-highlighted book back into our inventory. Consider using page flags to mark an important sentence. Flags can help you easily get back to the page you need. Page flags are also small enough that they can be used multiple times on the same page. Plus, they are really easy to remove from the textbook before you send it back at the end of the semester.
Don’t do this:
Try this instead:
Taking Notes in the Margins
Keep in mind that other students will be using the same textbook next semester. Notes you make in the margins could be distracting for other students so we don’t recommend writing in your rental. Try using sticky notes to right down your comments, questions or ideas. They come in a variety of different sizes, colors and shapes and will make studying more fun! Don’t forget to remove your sticky notes before returning your rental. You never know when you might need to refer back to those notes!
Don’t do this:
Try this instead:
Water and Liquid Damage
It’s important to keep hydrated (and caffeinated!) during an all-nighter but liquids can be a textbooks worst enemy. If you spill water on your textbook, we won’t be able to rent that book again next semester. Wet pages in a book can cause mold to grow and moldy textbooks don’t make happy customers! If this situation does happen to you, the cheapest option is for you to purchase your rental through your Knetbooks account. The purchase price available there takes into account the price you already paid to rent the book.
Puppies and textbooks also don’t mix. Even though our furry friends are cute, they can destroy a textbook in just a few minutes. Don’t leave your textbook rental laying out where your pets can reach otherwise you might end up with a damaged book! Same situation as with liquid damage, if this happens to you it’s better to just purchase your rental through your Knetbooks account. It will save you time and money in the long run!
You’re in the library studying in your own cozy nook and you need to run to the bathroom. Should you risk leaving your textbooks and study materials laid out? In public areas it’s best to err on the side of caution, especially if it’s a textbook you have rented. Since you are responsible for returning the rental by the due date, you would have to pay to replace the book if it was stolen. Avoid mishaps by just packing up your things and taking them with you if you need to leave your spot. Besides, changing your scenery and finding a new study spot may make studying a little easier!
If you find yourself in a tough situation during your rental period and aren’t sure what your options are, please contact our customer service. They will be happy to assist you and find the best solution to solve your issue. Thank you for taking the time to read this blog. Use coupon TAKECARE for 3% off your next order at Knetbooks.com!
Did we leave something off the list above? Let us know in the comments.
6 thoughts on “How to Take Care of Your Textbook Rentals”
My book has some minor damage on the binding (inside). How do I report that so I am not charged for the damage?
Hi Karen! Sorry to hear that the rental you received is in less than perfect condition. Please email email@example.com with a detailed description of the damage and she will be able to help you. Thanks!
How do I return a rental?
Hi Ryan, to return your Knetbooks rental you will need to sign in to your Knetbooks Account at https://www.knetbooks.com/sign-in?p=rentals. From there you will choose Manage or Return my Rentals and then Ship my Rental Back for Free. You will have the option to select the rental(s) you are returning and print your free UPS shipping label and packing slip to send it back for free. Let me know if you have any other questions or need any assistance in doing so.
What if i return the rental a week after i received it due to not needing it anymore? Will i still be charged the full amount for rental?
Hi Erica, All of our rentals are eligible for a refund within 25 days from the original ship date. To return for a refund, just sign in to your Knetbooks account, click Manage Rentals/Returns, and select the Return for a Refund button. From here you can select the book you wish to return and print a UPS return label. Once the return is received in our warehouse, a refund will be issued back to your original form of payment on the order. If you have any questions, contact our customer service team at 1-866-870-9186 and we would be happy to assist you.
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